General information:
Trollbeads A/S
VAT: 28717024
Toldbodgade 13
1353 Copenhagen, Denmark
Phone: +45 33 93 60 93
Email: info@trollbeads.com

1. Shopping at international.trollbeads.com
Shopping at Trollbeads.dk is not considered a legally binding agreement. Put your desired items in the shopping cart on the website. You can edit your shopping cart at any time by clicking on the shopping cart icon in the top right corner of the website. Here you can also write a comment on your order. Then click 'Check out' and you will now have to fill in your information. Here you can also add a possible discount code. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.

You will then receive an order confirmation by email, which is an electronic receipt for your order. You will also receive emails along the way with shipping and delivery updates.

If you have problems or questions about shopping at international.trollbeads.com you are always welcome to contact our customer service at:
Tel.: +45 33 93 60 93
Email: info@trollbeads.com

2. Payments

We accept Visa, Mastercard, American Express, Paypal, Google Pay and Shop Pay.

If you wish to pay with a credit/debit card, you just have to select the one you want to pay with at checkout and enter the necessary information. No additional costs will be added to the purchase price. You can only pay with a credit card issued in the same country as your delivery address.

Payment will only be debited from your account when the physical item is dispatched, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
This website uses the following currencies for pricing: Euro (EUR)

Trollbeads uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders. Trollbeads' own website also uses encryption with SSL protocol.

3. Shipping & Delivery
Our average delivery time is 2-4 business days from shipment date. Shipping notifications will be sent to you along the way. Please expect delayed delivery time during the months of November and December due to an increase in number of orders in these months. However, we always strive to send out orders as quickly as we can and will always informs you about any possible delays.

All products are shipped in a protected package.

Please note that all packages are shipped from Denmark.

Please confirm your local custom regulations before placing your orders, to ensure that orders from Denmark are accepted. Some countries collect import fees upon delivery after declaration – kindly note that this is at your own expense. Further information on this can be obtained at your local tax office.

4. 2 year warranty
The warranty is based on the country of fulfillment, which is based on the orders delivery address. Items fulfilled and shipped from Denmark are subject to a 2-year warranty (due to Danish retailer laws) against defect and will be exchanged within this period of time. The warrantee applies to all errors in software, material and manufacturing. Complaints regarding errors and defects must be notified to Trollbeads within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The warrantee is waived in the event of incorrect or unusual operation of the product. Trollbeads covers the return costs to a reasonable extent. When returning, contact customer service by email info@trollbeads.com or phone +45 33 93 60 93.

5. Returns
There is a 30-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. The 30 day period starts on the day the order is delivered to you.

You bear any return costs yourself, unless it is a defective or incorrect item. In those cases, we will pay your (reasonable) shipping costs. You cannot cancel a purchase by refusing to receive the item without at the same time giving us clear notice of this.

Requests for cancellation off your order must be communicated to us no later than 30 days after delivery and reach us no later than 30 days after we have been informed of your use of the right of cancellation. Requests to use the right of withdrawal must be sent by email to info@trollbeds.com. In the notification, your wish to use the right of withdrawal must be clearly stated.

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. You may test the product, but not actually use it. If the item has been tried on beyond what is described here, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Trollbeads to assess the item's condition.

Please note that you bear the risk for the item from the time the item is delivered to you. Therefore, you should pack the item securely when you return it, just as you should save a receipt with tracking number on the package. In this way, you can document that the item has been sent to us, should it disappear along the way.

If you regret your purchase, you will get the amount you paid us back. You do this within 6 days after we have received the returned item, or you have sent us documentation that the item has been returned. You must attach a copy of the order confirmation. In addition, we ask you to complete and send the return form that comes with your item.
Please note that we do not receive packages sent by cash on delivery.

Read our Refund Policy here.

6. Campaigns and offers
All offers are only valid while stocks last. Discount codes are only necessary if they are clearly displayed.

Only purchases within the promotion period qualify free gifts. Offers and free gifts cannot be added to orders placed outside the campaign period.

If items qualifying for the free gift are returned, the free gift must also be returned.
If the free gift is not returned, we reserve the right to withhold the refund until we receive the free gift back.

Please note that the discount does not appear in the basket for Outlet items and items from the Set in Stone campaign. This is due to technical limitations of the website, but you can trust that your discount will be deducted.

If you want to use our Unique bead offer (3 for 2), you must add all three unique beads in the shopping cart. One of the beads will automatically have the price deducted and be free of charge in the shopping cart.

If we run seasonal and shorter campaigns and offers, the goods in question (the free gift) must be added in the shopping cart. The provided discount code must then be entered to claim the product as a free gift or its reduced price.

7. Disclaimer
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur and in certain cases prices may be incorrect. If we discover a price error on a product that you have purchased on our website, we will contact you as soon as possible. In these circumstances, however, we will inform you of the correct price and you can thereby decide whether you wish to buy the product at the correct price. If we are unable to contact you, we reserve the right not to approve the purchase. We reserve the right to change prices on the website with immediate effect. We reserve the right for price changes, proofreading errors and technical errors on our webshop and correct them as soon as possible.

8. Privacy & Cookie Policy
Trollbeads A/S is committed to keeping your personal information secure and confidential. We collect information about you when you use our websites, but you can be sure that this information is only used in accordance with these regulations. We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You should regularly read our Privacy & Cookie Policy to ensure that you can accept any changes. Collection of information on our websites always takes place in compliance with applicable legislation. The latest web policy is from December 2010. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The CEO and the employees of Trollbeads have access to the information registered about you.

What we collect:

Name
Contact information including email address
Demographic information such as zip code, settings and interests
Other information relevant to customer events and / or offers

Read our full Privacy & Cookie Policy here.

9. Complaints
As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: info@trollbeads.com.

10. Third party applications
While visiting our website, you will notice that we use third party websites such as Facebook, Twitter, Pinterest, YouTube and Instagram to provide information about Trollbeads. Although individuals may have challenges accessing these particular websites, Trollbeads does not control or remedy the manner in which content is produced.

✨ Celebrating 50 years of stories ✨

Create your own Jubilee Bracelet

This year, we begin a very special chapter together.

As Trollbeads marks its 50th anniversary in 2026, we invite you to embark on a new chapter, inspired by our heritage, rich in meaning, and guided by the stories you choose to carry.

The Lucky Knot Bracelet – a new beginning

On 16 January, we will introduce a bracelet created to welcome both new collectors and long-time fans into the Jubilee year.
It features a clasp inspired by the iconic and all-time favourite Lucky Knot bead. The bracelet itself is our classic foxtail design and will be available in three variations:

Lucky Knot Bracelet with sterling silver clasp

Lucky Knot Bracelet, Gold Plated

Lucky Knot Leather Bracelet

The Lucky Knot Bracelet serves as a meaningful starting point for anyone entering the world of Trollbeads. Its attractive price and timeless design make it ideal for those beginning their story. At the same time, it speaks just as strongly to dedicated collectors who appreciate an emblem that holds such a significant place in our history.

An exclusive journey for Trollbeads Club Members

For our Club members, the Lucky Knot Bracelet carries a deeper purpose. It becomes the foundation for your Jubilee Bracelet.

As the year unfolds, six beads created exclusively for Club members will be introduced. You can collect them all or select the ones that feel meaningful to you, mixing and matching them with your existing collection and the official 2026 Club bead.

The Jubilee Bracelet becomes yours in the way you shape it.

The 2026 Club bead

The Club bead for 2026 is a gold-plated coin engraved with the Trollbeads Club logo along the rim and designed to complement the Anniversary Bracelet beautifully. It is an elegant way to begin your Jubilee collection and a meaningful addition to the bracelet you will build throughout the year.

Every detail reflects the craftsmanship for which Trollbeads is known.
Experience the warmth and brilliance of gold-plated designs—a new chapter in the Trollbeads legacy.

The first Club-only bead arrives on 30 January

A new chapter begins with the first exclusive release of the year, setting the tone for your Jubilee Bracelet and the stories you choose to carry forward.

Playful Spirit

A loving spark to remind you not to take life too seriously.

50 Years of Trollbeads

The Jubilee experience pays tribute to nearly five decades of creativity.
Since 1976, Trollbeads has been dedicated to personal storytelling—drawing inspiration from mythology, nature, fairy tales, and the beauty of everyday life. Each bead is crafted from the finest materials and shaped within a tradition of Danish design that blends artistry, craftsmanship, and imagination.

Guided for five decades by founder and Creative Director Lise Aagaard, Trollbeads introduced the original beads-on-bracelet concept that transformed how jewellery could be worn and experienced. Today, Trollbeads is celebrated for its originality, quality, and distinctive storytelling.

Your Jubilee story starts now

As a Club member, this year invites you to create something uniquely yours.
Your Jubilee Bracelet becomes a symbol of your journey, one bead, one memory, one intention at a time.

With the Lucky Knot at its heart, it all begins with a little good fortune.

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Come back when you're older